Frequently Asked Questions

Creating an account is simple and takes just a few minutes:

1. Click the "Registration" button on our homepage
2. Fill in your personal details (name, email, phone number)
3. Create a secure password
4. Verify your email address via the link we send you
5. Complete KYC verification by uploading required documents
6. Once verified, you can start investing

Required Documents: PAN card, Aadhaar card, Bank statement, and passport-sized photograph.

For KYC verification, we require the following documents:

• Identity Proof: PAN Card (mandatory)
• Address Proof: Aadhaar Card, Passport, Voter ID, or Driving License
• Bank Proof: Cancelled cheque or bank statement (last 3 months)
• Photograph: Recent passport-sized photo
• Signature: Scanned copy of your signature

Note: All documents must be clear, valid, and in your name. KYC verification typically takes 24-48 hours.

We accept multiple secure deposit methods:

• Bank Transfer: NEFT, RTGS, IMPS from any Indian bank
• UPI: Any UPI app (Google Pay, PhonePe, Paytm, etc.)
• Credit/Debit Cards: Visa, MasterCard, RuPay
• Digital Wallets: Paytm, PhonePe, Google Pay wallets

Processing Times:

• UPI & Cards: Instant
• IMPS: 5-30 minutes
• NEFT: 1-24 hours
• RTGS: 30 minutes - 2 hours

Yes, we have minimum deposit requirements based on the deposit method:

• Bank Transfer: ₹1,000 minimum
• UPI Payment: ₹500 minimum
• Credit/Debit Card: ₹1,000 minimum
• Digital Wallets: ₹500 minimum

For first-time investors, we recommend starting with at least ₹10,000 to diversify your investment across multiple plans.

Note: There are no maximum limits for bank transfers, but other methods have daily transaction limits.

Withdrawal processing times vary by method:

• Bank Transfer (Standard): 1-3 business days
• Bank Transfer (Express): 24 hours (₹500 fee applies)
• UPI Transfer: 24-48 hours
• First Withdrawal: Additional 24 hours for verification
• Large Withdrawals (₹5L+): 3-5 business days

Important Notes:

• Withdrawals are processed on business days (Monday-Friday, 9 AM-5 PM IST)
• Weekend/holiday requests are processed the next business day
• Additional verification may be required for security reasons

Our withdrawal fee structure is transparent:

• Standard Bank Transfer: First 3 withdrawals/month are free, then ₹50 per withdrawal
• UPI Transfer: Free (unlimited)
• Express Processing: ₹500 for bank transfer, ₹250 for UPI
• International Transfer: ₹1,500 + bank charges
• Cancellation Fee: ₹100 if cancelled after processing

Note: Your bank may charge additional fees for receiving funds. These charges are beyond our control.

We offer three main fixed return investment plans:

• Secure Saver Plan: 8.5-10% p.a., 12-24 months, ₹50K min
• Growth Plus Plan: 11-13% p.a., 24-36 months, ₹1L min
• Premium Returns Plan: 14-16% p.a., 36-60 months, ₹5L min

Key Features:

• Capital protection (90-100% depending on plan)
• Monthly/quarterly payout options
• Early withdrawal option with penalty
• Automatic renewal option
• Transparent terms and conditions

For our Fixed Return Plans, returns are guaranteed as per the plan terms. However, please note:

• Returns are guaranteed only for the specific fixed return plans
• Guarantee is subject to terms and conditions of each plan
• Market-linked investments (forex, fund management) carry market risks
• Past performance is not indicative of future results

Risk Factors: All investments carry some level of risk. We recommend:

• Reading all plan documents carefully
• Understanding your risk tolerance
• Diversifying your investments
• Consulting with financial advisors if needed

We implement multiple security measures to protect your investments:

• 256-bit SSL Encryption: All data transmitted is encrypted
• Two-Factor Authentication: Optional extra security layer
• Secure Servers: Bank-grade security infrastructure
• Regular Audits: Third-party security audits
• Insurance Coverage: Professional indemnity insurance
• Regulatory Compliance: Adherence to financial regulations
• Segregated Accounts: Client funds kept separate from company funds

Your Responsibility: Use strong passwords, enable 2FA, and never share login credentials.

If you forget your password, follow these steps:

1. Click "Forgot Password" on the login page
2. Enter your registered email address
3. Check your email for password reset link (check spam folder too)
4. Click the link and create a new strong password
5. Log in with your new credentials

Security Tips:

• Use a combination of uppercase, lowercase, numbers, and symbols
• Don't reuse passwords from other sites
• Consider using a password manager
• Enable two-factor authentication for added security

If you continue to have issues, contact our support team at support@capitalrisesolutions.com

Yes, early withdrawal is possible but subject to conditions:

• Fixed Return Plans: 2-5% early withdrawal penalty
• Minimum Holding Period: 3 months for all plans
• Processing Time: 5-7 business days for early withdrawals
• Partial Withdrawal: Not allowed for fixed-term plans

How to Request Early Withdrawal:

1. Submit written request via email to support
2. Provide reason for early withdrawal
3. Accept penalty terms
4. Wait for approval (24-48 hours)
5. Receive funds in 5-7 business days

To update your personal information:

1. Log into your account
2. Go to "My Profile" or "Account Settings"
3. Click "Edit" next to the information you want to change
4. Submit the changes
5. For certain changes (bank details, legal name), additional verification may be required

Information You Can Update Online:

• Email address (requires verification)
• Phone number (requires OTP verification)
• Communication preferences
• Password and security settings

Information Requiring Support Assistance:

• Legal name changes
• Bank account changes
• PAN card updates
• Address changes (requires address proof)